Refund policy
Return & Refund Policy
At DAVLORA, customer satisfaction is important to us. We want you to feel confident when shopping with us. Please review our return and refund policy carefully before making a purchase.
30-Day Return Policy
We accept eligible returns within 30 days of the date your order is delivered.
To be eligible for a return, the item must be:
● Unused
● Unopened
● In its original packaging
● In the same condition in which it was received
● Accompanied by proof of purchase or order confirmation
Because we sell beauty and personal care products, opened, used, tested, or unsealed products cannot be returned for hygiene and safety reasons, unless the item arrived damaged, defective, or incorrect.
Damaged, Defective, or Incorrect Items
If your order arrives damaged, defective, or you receive the wrong item, please contact us within 7 days of delivery.
Please include:
● Your full name
● Order number
● A brief description of the issue
● Clear photos or video showing the product and packaging
Once we review your request, we may offer a replacement, store credit, or refund depending on the circumstances.
Non-Returnable Items
For health, hygiene, and safety reasons, we cannot accept returns for:
● Opened or used beauty products
● Products with broken or removed seals
● Items that have been damaged after delivery
● Products returned without original packaging
● Gift cards
● Items purchased through unauthorized third-party sellers
How to Request a Return
To request a return, please contact us at:
contacto@davlora.com
Please do not send products back without receiving return authorization from us first.
If your return is approved, we will provide instructions on where and how to send the item.
Items returned without prior authorization may not be accepted.
Return Shipping Costs
Unless the item arrived damaged, defective, or incorrect, the customer is responsible for return shipping costs.
Original shipping charges, if any, are non-refundable unless the return is due to an error on our part.
We recommend using a trackable shipping service when returning an item. DAVLORA is not responsible for returned packages that are lost or damaged in transit.
Refunds
Once your return is received and inspected, we will notify you whether your refund has been approved.
If approved, the refund will be issued to your original payment method.
Please allow approximately 5–10 business days for the refund to appear on your account after it has been processed. Processing times may vary depending on your bank or payment provider.
Exchanges
We currently do not offer direct exchanges.
If you would like a different product, please request a return for the eligible item and place a new order separately.
Order Cancellations
Orders may only be cancelled before they have been processed or shipped.
If your order has already been fulfilled or shipped, it cannot be cancelled and must follow the standard return process, if eligible.
Refused or Undeliverable Packages
If an order is returned to us because of:
● An incorrect or incomplete address
● Failure to collect the package
● Refusal of delivery
● Other circumstances outside DAVLORA’s control
the customer may be responsible for additional shipping costs.
Allergic Reactions or Skin Sensitivity
Every person’s skin may react differently to cosmetic and personal care products.
We recommend reviewing the product ingredients before use and performing a patch test when appropriate.
DAVLORA cannot guarantee that a product will be suitable for every individual skin type.
If you experience irritation, discontinue use immediately.
Changes to This Policy
DAVLORA reserves the right to update or modify this Return & Refund Policy at any time.
Any changes will be published on our website and will apply to purchases made after the updated policy becomes effective.
Contact Us
For questions regarding returns, refunds, damaged items, or your order, please contact us at:
DAVLORA
Email: contacto@davlora.com